I recently had a product delivered and it was incorrect. Now what?
We’re bummed to hear that the product you received was not exactly what you ordered. Your satisfaction is important to us and we want to make sure you have the best experience possible with Every Man Jack. Please contact us right away at firstname.lastname@example.org so we can help you out.
How can I edit or cancel my subscription?
It's easy, just log in to your account and you can make any changes you'd like. If you're having difficulty, please reach out to email@example.com and we'll be sure to help you out.
How long does it take to process an order?
All orders are processed within 1-2 business days from one of our fulfillment centers across the US and Canada. We do not process and ship orders on weekends.
Do you accept returns?
We accept product returns on all orders. Simply contact us for a return authorization and then ship products back to us for refund. For information about returning a product, contact us. Refunds are issued in the same currency that the customer used to pay for the order. If the customer paid in USD, then they receive a refund in USD.
Do you ship internationally?
We have paused shipping outside of US and Canada during COVID-19 pandemic. A variety of reasons were leading to poor service so we paused this offering.
Are there any shipping exceptions for certain products?
Pressurized Dry Spray Deodorant, Shave Gels and Cologne are only shipped ground within the contiguous USA. They cannot be shipped to Hawaii, Alaska, or US PO Boxes.
How long does shipping take?
2-4 business days once your order has been processed.
Just remember to keep it clean.